Frequently Asked Questions
Q: What are deadstock fabrics?
A: Deadstock fabrics are fabrics remnants that were produced for a variety of premium and luxury brands. The remainder of the fabric left on fabric rolls not used for production, is then sold. Our fabrics are only sourced from European premium and luxury brands and suppliers.
Q: How do you incorporate sustainability in your brand?
A: Apart from using leftover fabrics for our main products, we try to incorporate sustainability in as many areas as possible. Our sewn in labels are made of 100% cotton, the luxurious black box with golden print is FSC®-certified and the black shipping bags are made of biodegradable material (will dissolve within 3-6 months in organic waste). Sustainbility is at the core of this brand. There is always room for improvement.
Q: Where are your products made?
A: Our products are made in Venlo, The Netherlands. The fabrics however, mostly stems from textiles mills in Europe, mostly Italy and France.
Q: How long do production & shipping take?
A: We usually preproduce some items to ensure that the products arrive shortly after you have placed an order. However, production may take up until 5 days. On top, delivery usually takes around 3-4 days in The Netherlands and 4-6 days to Belgium and Germany.
Q: What payment options do you offer?
A: We offer iDeal, Klarna, Sepa incasso and bancontact.
Q: Where do you ship to?
A: Currently we ship to The Netherlands, Germany and Belgium (01.01.2025). We are working on expanding!
Q: How do you handle returns?
A: You have the to return your products within 14 days. Please send an email to: info@bowcollectors.com including your order number and name. All returned items must be in an impeccable condition, otherwise no refund will be issued. Please check Terms and Conditions for more detailed instructions.
Interested in selling BOWcollectors in your boutique?
Please message me via info@bowcollectors.com to discuss possibilities.
